Hey John! Thanks for sharing your experience. We hope your report gives you the next steps to a better gut health! If you need our customer care team can answer any questions or comments you may have. Contact support@ombrelab.com. We're here for you!
Hi Bijan, thanks for sharing your feedback. We know it might be hard for some folks to consume the information on your gut health report, and we're looking to improve that experience and have taken steps to start. We'll have an agent from support reach out!
“The Ombre gut health test provided a lot of valuable information to guide me towards the best diet for myself to promote gut health. The testing process was easy and the report was very detailed and thorough. I love that the company suggests the proper probiotic for me to take.”
Hi Carla, we love hearing honest feedback like yours and we're happy to hear that you are taking the next steps to a better gut health. If you need anything or any advice, feel free to contact our customer care team at support@ombrelab.com.
“I keep getting emails to activate my kit and I went online and activated. I sent the kit in and about a month later emailed asking about results. They said they never got my kit and that I didn't activate it. Being that I have worked with several other companies related to this type of services I feel competent in that I activated it correctly. In addition, on the box is the activation code so they should be able to tie the customer with the kit that they shipped out. To resolve the issue they are giving me a discount code so I can buy another kit for $50.”
Hi Christine, we appreciate you for sharing your experience and we do apologize that your experience did not exceed your expectations. We have traced your registration process and see that you've only registered an account but forgot to register your Kit ID. Kits are not preassigned when they ship out and this is why our kits mentions to activate the kit ID more than 5 times before shipping the sample to our lab. Your feedback is important as we try to improve this process so that it isn't missed. You are always welcome to purchase the replacement and give us a try and if you have any additional comments or questions, you can reach out to support@ombrelab.com.
“I had difficulties getting a test kit that had liquid in the tube. Once they were able to send one and the liquid stayed in the tube the process went pretty smoothly. I wish they had an actual report you could download and take to your doctor. On the help page the tell you to "ctrl p" the screen, which #1 is a pain in the a** and #2 it doesn't print the screen for an easy read...pages end up getting cut off etc and you have to log into each different report to "cntl P" seriousl. ugh. A download that had all of the info in a nice succint report would be useful and you'd think they would have that, but they don't . They also don't help you, other than the probiotics, with how to move forward with the info gathered. A report on best types of exercise or which kind of diet would work best based on your findings would be so nice.”
Hi Dana, your review is definitely important to us to take the next steps to improve our website experience. We know printable options should be offered and we're looking to offer that in the future. If you have any additional feedback or advice on taking the next steps to a better gut, you can reach out to support@ombrelab.com.
“I thought the information derived from the test was completely accurate to my symptoms and very insightful. I plan on making this part of my annual wellness routine.”
H Jimmy,
We're delighted to hear that you're happy with your gut health report and hope that you take the next steps to a better gut. If you need anything, contact our team at support@ombrelab.com! Your gut health is our number one priority! We're here for you!
“I had to get a second test because there was an issue with the first one, but customer service was great and sent me two more kits. I gave one to my husband to use so we can both get more information about our gut health. The results are somewhat difficult to decipher, but once I figured it out, they were helpful.”
Hi Capri, thanks for sharing your experience with us. We're happy that our customer care team was able to get your situation sorted. As always, any questions or comments, you can reach out to our team at support@ombrelab.com to get the answers you need!
