We greatly appreciate your kind words! If you ever need any additional assistance, please feel free to reach out to our customer care team at support@ombrelab.com.
We are so glad to hear that you have experienced improvement in your gut health since taking our probiotics. We greatly appreciate your kind words. If you ever need any additional assistance, please feel free to reach out to our customer care team at support@ombrelab.com .
We are so glad to hear that you found the information provided to you to be useful. We greatly appreciate your kind words. If you ever need any additional assistance, please feel free to reach out to our customer care team at support@ombrelab.com .
“It was hard to understand what it all meant and the information wasn’t helpful. Maybe you have to buy a more expensive one that gives you more details. This wasn’t worth the money.”
I'm sorry to hear that you are having trouble understanding your test results. One of our customer care representative has reached out to you regarding your case. If you need any additional assistance, please feel free to reach out to us at support@ombrelab.com.
Hi Senthil,
Thanks for sharing this with us and we do see that you are currently being helped. Feel free to continue ask questions so that we could provide you the answers you need about your microbiome report.
Hi Rachael, we really appreciate your honest feedback about our Premium Gut Health report. You can definitely reach out to our customer care team at support@ombrelab.com to help answer some of your questions or comments about your Premium report. Otherwise, we can escalate it to our microbiome specialist. Let us know. We're here for you!
Hey Vicki, We're happy that your gut health journey is going smooth sailing! And don't forget your food recommendations too! - We're only getting started at Ombre and there will be more to come and we hope you stick around for the ride. Know that we are here for your gut health journey!
“The reports are hard to understand and with the way they read very subjective...as is your gut biome, I guess. I don't know that I would waste my money on it again, but you never know. It didn't give me any new information.”
Hi Cheyenne,
When you purchase a Gut Health Test from us you automatically get an Essential Gut Health Report. Essential reports do come with comprehensive information like, telling you what bacteria we've found/sequenced, your levels against the healthy average, symptomology, and we provide folks with 2 methods to help improve their biome: (1) through personalized probiotics based on your sample results; and (2) a personalized food plan, also based on your sample results.
Next, we have a Premium Gut Health Report. This Premium version includes 10 additional reports that provide customers with deeper insights into their microbiome. These reports are great for folks who either have baseline knowledge of the microbiome and want to understand their current-state at a deeper level, for practitioners, or, for those who have specific issues they're trying to work and want to understand those issues more deeply.
I hope this is helpful to you. Let me know if you have any questions, I'm happy to help clear the runway so it's smooth sailing for you and your experience with us.
