“It was OK. I was expecting it to go in a little bit more detail on why I couldn't have certain foods or why it would say I couldn't have chicken but then turn around and say I could have small amounts of it. Thing of that nature”
Hi Jessica, thanks for sharing your experience with us. Our support team has reached out to you to provide further insights to help you understand more about your results. Please check your inbox and we hope to hear from you soon!
“Happy with my purchase, didnt expect the shipping to me almost 2 months since I live in Canada, my packages from Europe come faster, plus you need to pay import fees. But the product itself gives you a lot of useful information”
Hi Trevor, thanks for your feedback. The shipping process under Thryve has now been readjusted under Ombre. - To give you an update, we still offer probiotics to Canada but have decided to stop shipping international gut kits at the moment. If you have any questions, you can reach out to support@ombrelab.com.
“I am pleased with the information I received about my gut health, and access the information daily, but I should have waited to order the probiotics because a week later I got an email with a discount code to purchase the first month's for $1. I tried to use the discount code to order more probiotics, thinking I could at least use the discount on a subsequent purchase, but the code no longer worked. The whole thing has left a bit of a bad taste in my mouth.”
Hi Theresa, we appreciate you for sharing your honest feedback with Ombre. Our team will reach out and look into your issue regarding about your discount code on probiotics. You can always reach us at support@ombrelab.com for any comments or questions.
“Didn’t really understand any of it and felt it was just a ploy to get us to buy stuff. Very disappointing and feel sad that they seemto be taking advantage of individuals who really need help.”
Hi Cheryl, thank you for sharing your honest feedback. We know it could be overwhelming for some people to understand their results but no need to worry, we'll have someone from our customer care to help. We'll reach out to shortly and as always, you can reach out to support@ombrelab.com for any questions.
Hi Julie, thank you for the kind words and sharing your experience with Ombre. If you need any questions about your report, reach out to support@ombrelab.com. We are here for you 100%!
