FTG Water Bottle - Black - Black Reviews

1 Rating 1 Reviews

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“I pre ordered the stainless steel water bottle, when it arrived I was really happy, but that quickly went away. Sent an email a week ago, as yet I still have not had a response. Their auto reply says “ Please refrain from sending multiple emails as this will move your email to the back of the queue.” I bought their new water bottle over getting a Yeti or Stanley one, one of the big draws was the selling point: “Designed to withstand the demands of outdoor exploration”. But unfortunately my experience of it hasn’t been in keeping with that at all. I’ve been using it less than a month, in and out of a backpack and put down next to me while having a sit and chill, and it looks in terrible shape already. My Yeti is about 1 year old and the Stanley is 2 years old, both have been chucked about, in and out of the car boot, taken abroad, hung from carabiners, even dropped, yet their coating still looks good and only has the odd mark. The P&Co products coating is not able to withstand general use in the way the others are, let alone being able to “withstand the demands of outdoor exploration” Moving away from the coating, I’ll talk about its functional performance. If I put cold water and ice in it, it won’t last on a beach day, it lasts 4-5 hours out in the woods, but nothing more than that, it’s pretty rubbish in comparison to others. I use my Stanley flask or Yeti for water and it will be cold for over 24 hours. I’ve requested a return and refund on the basis of it not being fit for purpose, the purpose being “the demands of outdoor exploration”, in practice, it just isn’t. This bottle reminds me of the cheap £10 ones you get from Amazon, which I bought my kids. The coating comes off just as easily and also has poor insulation performance.”

Helpful Report

Posted 1 week ago

Hey, Thank you for taking the time to leave us with your feedback. Firstly, we would like to sincerely apologise for your experience around the issue with your FTG Water Bottle. Thank you for bringing this to our attention, this is absolutely not in line with our customer service expectations and we are working hard to rectify these issues After reaching out to you and you kindly sharing your initial email, it has brought to light an ongoing error with our "hello@pand.co" address having periods of blackout. It is very unfortunate that your email was not delivered as it was a very simple resolution that we would have gladly rectified in a timely manner. I hope that, despite the delay, you are happy with the final outcome. As a result of you flagging this, we have begun the process of retiring this email address to ensure we never miss an important correspondence again We are very appreciative of your feedback surrounding the quality of this product, the images that you shared have been passed on to the product team to action. As a small company, we rely on our customers' feedback to continuously grow and improve. If you have any further concerns, please do not hesitate to reach out to us at "support@pand.co" and our agents will be happy to help you. And again please accept our upmost apologies. Kind Regards, P&Co

Posted 6 days ago