Hi Carol,
Thank you for sharing your experience, and we’re really sorry to hear about the disappointment with your Hypnos Latex High Profile Pillow. We completely understand how frustrating it must have been to receive a product that didn’t meet your expectations, especially after such high hopes.
We’re currently reviewing your return and refund request and will make sure you receive confirmation as soon as we have an update. We truly appreciate your patience, and we’ll do our best to make this right.
We’re also using your feedback to improve our product descriptions and processes to avoid any confusion in the future.
Happy sleeping,
The Pillow World Team
“Hypnos seem to have changed the size of the pillows, they are small is size and not as thick which means they are not as comfortable as our older Hypnos pillows.”
Thank you for your feedback, Mr James! We’re sorry to hear that the new Hypnos pillow didn’t meet your expectations in terms of size and comfort. Pillow preferences can vary, and we understand how important it is to find the perfect fit. If you need any assistance or would like recommendations for a pillow that might better suit your needs, feel free to reach out. Happy sleeping! 😴
“I purchased the Hypnos Latex High Profile Pillow - it's not too high or too firm or too soft - it's just right for me! I like to sleep on my side. I can happily recommend this pillow and Pillow World.”
