Hi, we are really sorry to hear you weren't happy with your Seriously Comfortable Cloud Comfort Pillow. It's always our goal to help you find your perfect pillow, but comfort is subjective and sometimes it just isn't the perfect fit.
If you are ever in the market for another pillow with softer support our comfort experts can help you navigate our extensive range to help you find your perfect one. You can give them a ring at 0333 577 0144 :)