“This looks good and impressive; but it collapses in the middle during the night. Therefore it is not very supportive for my spinal problem and rotator cuff shoulder problem.
I am extremely disappointed and obviously there is no chance of a refund so it's yet another waste of money!!!!”
Hi Dorothy, really sorry you didn't get on with our Sealy Side Sleeper pillow. This has consistently been one of our most purchased and highly rated pillows on the site so its a shame you didn't find it the same. We always try and match everyone to their perfect pillow but sometimes it just isn't a good fit.
Hi Jeanette, glad to hear you are sleeping better with your new pillow. Sometimes our bodies take a while to adjust to better pillows but glad to hear you are getting there :)
“I ordered these pillows as they were described as good for side sleepers with neck pain issues. I understood that there was a warranty period for the pillows. When they arrived I was looking forward to trying them, but thought I should check the returns policy before I did so. Just as well I did, because I discovered that returns are accepted, provided the items are unused, in new condition and in original packaging. Since my only way to ascertain if these pillows would alleviate my neck pain would be to try them, I had no alternative but to return them for a refund. I returned them immediately and provided Pillow World with the appropriate returns information. My return was acknowledged and I was promised a full refund to my account in 3-5 days, but 13 days later I am still waiting for my refund !
Very poor and shoddy customer service!!!”
Hi Oasgood, really sorry to hear you were displeased with our customer service. Unfortunately we cannot accept refunds on opened pillows for hygiene reasons. This is standard industry practice.
