Mesoestetic Cosmelan Pack (1 kit) Reviews

3.7 Rating 20 Reviews

About Reliable Medicare:

Premier retail and wholesale distributor of aesthetic and beauty products from various of brands, renowned both in the UK and internationally.

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Phone:

1216222212

Email:

info@reliablemedicare.co.uk

Location:

Suite A1, Floor 10, The Southside Building,
31 Hurst St,
Birmingham
United Kingdom
B5 4BD

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“Their products are fake”

Helpful Report

Dear Pooja, We’re sorry to hear that you’re unhappy with your recent purchase. While we regret that the product didn’t meet your expectations, we must firmly clarify that our products are authentic. Our company has spent the last 12 years building strong relationships with trusted suppliers and a loyal customer base, which we value deeply. As distributors, we are not liable for individual reactions to a product, as many variables can influence the outcome of a treatment. Since the product has been fully used and no clear fault was reported, we are unable to issue a refund. It's important to note that using a product in its entirety and then being unable to receive a refund is not an indication of doubts about its authenticity. - Reliable Medicare Team

“Beware - Fake Products and Unhelpful Customer Service I ordered the Cosmelan Kit from this website and was extremely disappointed with my purchase. The product I received was completely fake and a waste of my money. When I reached out to customer service, they were unhelpful and kept insisting that I email them, only to respond with the same unhelpful message: that the products are genuine and they won’t offer a refund. It’s disheartening to see how they are robbing people with counterfeit products. I strongly advise against purchasing anything from this website. Save your money and look for a reputable seller instead.”

2 Helpful Report

We are saddened to read your review and to hear about your experience with us Jessica. While we apologise for any disappointment you have felt, we must refute any claims that our products are fake. Statements like these, made without evidence, can cause significant harm to our business and are disheartening. I see that you have spoken to our dedicated customer service team, who have provided as much support as possible based on the evidence available. Unfortunately, we were unable to offer any advice on the Cosmelan 1, as you were unable to send any photographic evidence for investigation. Additionally, the other items had been used, which restricts us from offering any returns or refunds. If you have any concerns in the future, we recommend contacting our team before using or applying any product. This allows us to conduct a thorough investigation and offer a satisfactory resolution if any fault is found. I would like to reinforce that our products are authentic. We have been in business for over 10 years and have built strong relationships with both our suppliers and loyal customers. This is a testament to our hard work and the trust we have earned. We are sorry we could not resolve this issue to your satisfaction. You are welcome to reach out to our team if you have any further questions. The Reliable Medicare Team

“I did it twice on myself amd it didnt works”

2 Helpful Report

Dear Marylin, Thank you for taking the time to provide feedback on the products. We are disappointed to hear that you did not receive the results you had hoped for on this occasion. Like any skincare treatment, results can vary based on many factors affecting your skin at the time of treatment. We understand your disappointment when something does not work as anticipated. As we are only distributors of the products, consulting a trained professional might help you find the products best suited to your needs. We offer a wide range of different brands and items that cater to various skin concerns, and we are confident that we have something you will love! If you need any assistance or have questions about the products we sell, please feel free to reach out to our friendly customer service team. We are always happy to assist. Best regards, The Reliable Medicare Team

“As same products as the one I bought from clinic in London :) I love this”

1 Helpful Report

Dear Aseel,Thank you so much for your fantastic 5-star rating of our Mesoestetic Cosmelan Pack (1 kit). We greatly appreciate your support and are thrilled to hear that you loved this product. It's wonderful to know that you found our Cosmelan Pack to be as effective and reliable as the ones provided by clinics. We aim to deliver high-quality products that cater to our customers' needs. Once again, thank you for your kind review. If you have any other questions or need assistance in the future, please feel free to reach out. We value your satisfaction as our top priority. - Reliable Medicare Team

“I purchased that for my wife and it is really useful”

1 Helpful Report

Thank you so much, Ado, for your glowing 5-star rating of the Mesoestetic Cosmelan Pack (1 kit)! We truly appreciate your support and taking the time to share your feedback. We're thrilled to hear that you purchased this product for your wife and found it to be really useful. It's wonderful to know that the Cosmelan Pack has been beneficial to her. If you ever need any assistance or have any further questions, please don't hesitate to reach out to us. We're here to help and provide the best skincare solutions. Thank you once again and take care! - Reliable Medicare Team

“I cannot believe this is the perfect product for my skin! After trying different Meso products, Cosmelan pack is the most effective product for me!!”

1 Helpful Report

Thank you so much for giving the Mesoestetic Cosmelan Pack (1 kit) a 5-star rating! We appreciate your support and are thrilled to hear that it has been the perfect product for your skin. We're delighted that out of all the Meso products you've tried, the Cosmelan pack has proven to be the most effective for you. We truly value your satisfaction and look forward to continuously providing you with top-quality skin care solutions. - Reliable Medicare Team

“This product really helps and I bought from RM so many time!”

1 Helpful Report

Dear Jasmine,Thank you so much for giving our Mesoestetic Cosmelan Pack (1 kit) a 5-star rating! We truly appreciate your support. We are thrilled to hear that you found the Cosmelan Pack helpful in your skincare journey. It means a lot to us that you have been a loyal customer, repeatedly choosing RM for your purchases. We strive to provide our customers with effective and reliable products, and your satisfaction is our utmost priority. Once again, thank you for your wonderful review and for being a valued customer. If you have any further questions or need assistance, please don't hesitate to reach out to us. We are here to help! - Reliable Medicare Team

“did not receive product”

1 Helpful Report

We are saddened to see your review and understand how disappointing it must have been to have your parcel lost in transit. As a shipper, we do everything we can to ensure your order is packed safely and shipped promptly. However, there are circumstances beyond our control, and occasionally, parcels can get lost. I apologise if the emails from our customer service team were not clear. They have diligently followed the claims process, and you have already been refunded the amount received from DHL as well as all the shipping fees. We regret that this situation has negatively impacted our reputation, even though it was due to a third-party issue. Many international customers choose to shop with us because they trust our reliable and fast service for international shipping. We hope that one day, you will grant us the opportunity to rebuild your trust. - Reliable Medicare Team