Hi Neil,
I have replied to you in an email with more information, but I can see your order was delivered and left in your mailbox. As you are an international customer, the Australia Post website may not show the tracking once it arrives in the US, however the tracking can be viewed on the USPS website. I have included a link to this in my email.
I hope that helps! If you have any questions, please don't hesitate to let us know.
Kind regards,
Samantha
Restoration Online
Hi Lurleen,
Thank you for your review. I'm sorry to hear these weren't suitable. I have sent you an email with a bit more information, but these hooks are not designed to hold towels or robes, they are tassel hooks to hold curtain tassels.
You can find robe hooks and coat hooks on our website which are more sutiable for this purpose.
Kind regards,
Samantha
“The Tradco fleur de lis tassel hooks are nice to look at but don't appear to be strong enough for hanging things such as towels or bathrobes which was the reason we purchased them.”
Hi Lurleen,
Thank you for your review. I'm sorry to hear these weren't suitable. I have sent you an email with a bit more information, but these hooks are not designed to hold towels or robes, they are tassel hooks to hold curtain tassels.
You can find robe hooks and coat hooks on our website which are more sutiable for this purpose.
Kind regards,
Samantha
Hi Kristian,
Thanks for your review. I can see the latch you're referring to was the other item on your order, not the Iver privacy turn. I apologise for the delay with this one, I can see it was delivered to you a couple of days ago so hopefully this is resolved now. I have sent you an email as well, if you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Samantha
Hi Francis,
Thanks for your review - we sent you an email separately but it looks like our system sent the incorrect tracking number, we're so sorry! We have resent that, but can see it looks like your order was delivered yesterday. Let us know if there are any problems.
Please never hesitatate to get in touch if there's an issue with your order or tracking number, we will always look into straight away for you!
Kind regards,
Samantha
“While the product is ok, it is very difficult to attach to the wall, since the tightening screw requires a tiny screwdriver or special tool which I don't have. It also means that I can only locate it where there is space beneath it to tighten this screw. This is a terrible design feature that needs to be rethought.”
“The colour and shape of this knob is lovely however it comes with two screws - both are imperial and one is incredibly short and the other very very long. I had to buy new screws for all the knobs as the ones that were too long did not have the ability to be cut to length.
I do not think I would buy these again due to the additional cost.”
Hi Jane,
Thank you for your review and sorry to hear the screws were not suitable.
I have sent an email reply with more detail, but screws can be cut down with a hacksaw. They are longer in order to suit most customers, and can be cut down if needed.
Please don't hesitate to contact us if you have any issues in future, as we want to ensure you're happy with your order.
Kind regards,
Samantha
“Without doubt, the light looks good, but to be honest when you get it out of the box it's a bit flimsy. Chinese manufacturing so to be expected that it's not high quality. But hard to complain when it's so inexpensive.”
Hi Gavin,
Thanks for your review and we're sorry to hear you're not totally happy with your purchase. Please don't hesitate to contact us if there's anything we can help with.
Kind regards,
Samantha
