“The knobs themselves are beautiful; exactly what I wanted.
The screws supplied did not fit the holes. They only went in about 2mm and jammed. I spent a couple of days finding a solution, and I shouldn’t have had to do this.”
Hi Rachelle,
Thank you for your review and we're sorry to hear about the issue with the screws. I have sent you an email separately, but in future, please don't hesitate to contact us if you have any problems. We will always do our best to resolve any issues as we want our customers to be happy with their purchase!
Kind regards,
Samantha
“Very disappointed with the customer service and returns process, would not recommend.
Some items come direct from supplier, I received a door knob wrapped in newspaper in a generic non-branded box, not an issue but when I came to return due to wrong size they wouldn’t accept it due to packaging!! They also said the knob was damaged, despite being completely unused. Even though the item did not come from them (not sighted at all), any product issues are non-disputable. Very unprofessional and something very dishonest in the process. To top it off, they are also changing me for them to post the knob back to me! Will never use again and extremely disappointed.”
“The screws provided did not fit the holes in the handles. All handle holes needed to be redrilled to accommodate the provided screws. It was an inconvenience.”
Hi Dale,
Thank you for your feedback and we are so sorry to hear about this issue with the screws and handle holes. We have sent you an email to follow up on this and will be in touch with our manufacturer's after sales team for further investigation.
If you have any questions, please don't hesitate to reply to our email.
Kind regards,
Samantha
Hi Mike,
Thank you for your review. I can see this item was in stock and was sent with the rest of your order. I note that your originally ordered a different towel rail which was out of stock and discontinued, but swapped to this one instead. I hope that there were no issues with this - I have sent an email, if you have any problems please reply with details.
Kind regards,
Samantha
Hi Mike,
Thank you for your review. I'm sorry to hear this shelf is not what you were looking for. I have sent you an email, can you please reply with details/photos of the issue, so we can pass this on to the manufacturer?
Kind regards,
Samantha
“Item packed with glass already fit. The edges were all cracked, and shards of glass floating around in the box.
Maybe re think packaging for item.
Item also pretty flimsy for price point, but thats like most light fixtures at the moment.”
Hi Zac,
Thank for your review and I'm very sorry to hear about this issue. I have sent you an email, if you can please reply with some photos so we can take this up with the supplier immediately and get this sorted for you.
Kind regards,
Samantha
Hi Kim,
Thank you for your review, I am sorry to hear there was an issue with your Ships Bell. I have sent an email, if you are able to reply with a photo so I can contact the manufacturer. This is covered by a 1 year warranty, so hopefully we can resolve this for you.
Kind regards,
Samantha
Hi Pam,
Thank you for your review. I'm sorry to hear you are not happy with your pull switch. I have sent through an email with a bit more information about the material of this switch. If you have any questions, please feel free to reply.
Kind regards,
Samantha
