Hi Andrew,
Thank you for your review and I am very sorry to hear about the issues with this item. I have sent you an email requesting some more information so that we can get this resolved for you, as we want you to be happy with your purchase. I will wait for your reply.
Kind regards,
Samantha
Restoration Online
Hi there,
Thank you for your review and sorry to hear the screws were not what you have expected. I have sent you an email regarding this, please feel free to reply to that if you have any questions.
Kind regards,
Samantha
Restoration Online
“Read the online information very carefully. We were of the conviction that the light fitting would be all metal and crystal, especially for the price we paid. We were saddened to find that there is some glass, but most is plastic. Not a good look in an olde country homestead ! We feel a bit tricked as one can't tell from photos. Would not have bought it if we had known, and we didn't have the time to return it and find another because the house was being sold. Internet buying certainly does not replace personal in-shop inspections. We have been caught out like this a few times now. . . . it won't happen again !”
“Very disapointed in my purchase of Hepburn knobs and pull. The pull doesn't fit my shaker draws and I was hoping to return, purchase something different - but the 21 day return is only for unopened - and well need to open to check these things. Very deceiving - an expensive error. On this note, I would not buy Hepburn products in the future.
Restoration staff have been helpful - but I feel like they need to list this more clearly on their website.”
“I purchased 6 coat hooks last month. The main arm on two of the hooks were bent so as to be very noticeable I managed to almost remove the bend in one unit and could not complete the other due to my fear of it breaking with undue force. I did not return the hooks due to a time constraint on completing the job. A further comment I would make is that the slots on the supplied screws are not deep enough. I make this observation from having been a shipwright/boatbuilder for 62 years........Thank you”
“I cannot write a review of the waste basket yet, as I actually purchased a Belfast sink, which is awaiting the cabinet maker, installing my new kitchen. It is not yet unpacked!”
