“I was super excited to recieve my 3.5 gal Rinse Kit Pro. It showed up and does not power on. I spoke to a representative from Rinse Kit, she suggested I charge it for 6 hours. I did so and nothing. I was then directed to file a warranty claim on the website and so far it has been crickets. Disappointed to say the least, thought I was purchasing a top of the line product. So far product and customer service have been a 2 out of 10. On a positive note, a human did answer when I called.”
Hello Jeremiah,
We appreciate the feedback!
Also, we truly apologize that your unit arrived and was not working as expected.
We have reached out via warranty claim to assist you further with replacing the unit!
Please keep in mind, we are a small team, so it may take 3-5 business days to get a response once a claim has been submitted.
Thank you for your patience and understanding during this process!
Hello Taylor,
We truly apologize that your unit is not functioning as expected!
If you haven't already, please reach out to info@rinsekit.com so we can assist you further in finding a solution for this!
Hello Mason,
Thank you for contacting us.
We have contacted you via info@rinsekit.com in regards to this matter, and we are awaiting your response so we can assist you further!
“Can review because it still hasn't arrived. Charged me $45 for shipping and it's been almost 4 weeks. Have friends with the same unit and it's been great.”
