Hi Scott,
Thank you for your recent review. I have looked into this further and it appears we have 2 orders for you, both for a RinseKit Plus drain plug (order #39832 & 39833) This is the reason you have 2 charges from us. You are still in the return window and are more than welcome to return the drain plugs if they do not fit your kit by filling out our return form (https://rinsekit.com/pages/return-request-form) Please let us know if you need any further assistance.
Best,
Team RinseKit
“I had to order a replacement plug for my original plug as it was damaged in a previous fill up where the pressure within the rinsekit/hose wasn't where it needed to be. I did follow all the instructions and do have a Pressure regulator, so can't figure out why the issue occurred but hoping it's just a fluke and perhaps i did something wrong.”
Hi Anthony,
Thank you for leaving the Plus Drain Plug a review. I have looked into you order and it looks like the label was never scanned my USPS, we have shipped a drain plug again and the tracking has been sent to your email. Please let us know fi we can be of any further assistance.
Best,
Team RinseKit
