Hi Jose,
Thank you for taking the time to review the RinseKit Pod. We would like to apologize for the experience you had with our products. I have looked further into your correspondence with our customer service rep and it looks like you submitted a warranty form and message on Saturday October 29th, the followed up with a return request Monday October 31st. As we are open Monday – Friday 9am-4pm PST, we were unable to respond to your two initial attempts to reach us immediantly. We promptly responded to the return request November 1st. It appears that we received your return and submitted a refund to the method of payment we had on file. If you have any further questions, please let us know.
Best,
Team RinseKit
“It only works if you’re next to a hose. If you have a hose… you don’t need this product. So they tell you after you have to buy an expensive hand pump that gets terrible reviews in its own.”
Hi Jack,
Thank you for leaving the RinseKit Pod a review. I would like to apologize for the experience you have had with our products. On our product pages we do our best to make it clear on the 3 ways you can fill the RinseKit Pod, one of which being the Pressure Booster Pump. The other 2 ways are the Hose Bib Adapter and Hot Water Sink Adapter, both of which are meant to take your homes water pressure to fill the unit to take pressurized water with you remotely, when you don’t have access to a hose. I have looked up your order and it appears that you are still in the 30-day return window, if you are dissatisfied with your product. You can fill out the Return Request for here (https://rinsekit.com/pages/return-request-form?_pos=2&_sid=5387561bd&_ss=r)
Best,
Team RinseKit
Hi Alex,
Thank you for leaving the RinseKit Pod a review. So sorry to hear that it did not meet your expectations. We do our best to be as open and transparent about each unit's size, capacity and best practices to get the most out of your RinseKit. We have received your return request and our customer service team will get back to you soon.
Best,
Team RinseKit
“Only reason I am not selecting 5 starts is because I do think the pressure is slightly lacking compared to how this is advertised. Its great don't get me wrong, but I think most people buy this thinking they will have fairly strong pressure throughout the whole 1.5 gallons but that is not the case.”
“This was a gift for my father in law for Father’s Day, my only suggestion would be to include some sort of directions with the rinsekit, he was clueless to what it did or how it worked. There was nothing included in the box.”
Hi Ryan,
Thank you for taking the time to leave us a review. We are sorry for the experience you ran into with your Pod. We have looked up your order and you are still within the 30-day return period. If you would like to return your Pod, you can do so by filling out our return form (https://rinsekit.com/pages/return-request-form) and our customer service rep will get back to you soon. If you are interested in a replacement unit, you can fill out our warranty form (https://rinsekit.com/pages/warranty-form)
Best,
Team RinseKit
“I have been using RinseKit for several years. Got to offer my honesty as my 1st couple ended up not holding pressure but RinseKit 2x was replaced for FREE which was awesome and now just bought into a new one after several yrs, of use of my last one. I am a surfer and use it regularly and super stoked it delivers a hot pressurized shower for me right out of my car. Highly recommend. Keep it up RinseKit!”
