Hi Dan,
Thank you for taking the time to leave the RinseKit PRO PAK a review. So sorry to hear about the state of your unit! When you have a moment, please fill out our warranty form (https://rinsekit.com/pages/warranty-form) and we would be happy to assist you with this matter.
Best,
Team RinseKit
“Absolutely horrible and not worth the cost. It fell apart after one use. Poorly designed. Very frustrating because I wasn’t able to get my money back for the first one that I bought. So I bought a second one thinking it was just a bad batch. But the second one that I just received is just as terrible! Velcro is not sticking, leaking, valves are missing, or have fallen off. Truly it’s the worst product that I have ever bought in my life. I wish you give me my money back, but customer service won’t return a call or email or anything!! I will never ever buy anything from this company again. $1400 plus dollars for two of these down the drain. Very disappointed in the lack of support from customer service and in this product.”
Hi Alicia,
We are so sorry to hear you are not satisfied with the RinseKit PRO PAK. We do not have any correspondence with you besides a voicemail from 12/29. We returned that call, left a voicemail and never heard back.
We are happy to either replace it for you or return it for a refund. Have you filled out our warranty form or our return form?
Best,
Team RinseKit
“Was cautiously optimistic as had previously purchased the Rinsekit Plus 2 gal and was not impressed with its features as presented in the online info.
But the Pro Pak has worked very well so far. Have to wait and see how it holds up over the long hall. But early indications are its going to be good!”
Hi Will,
Thank you for taking the time to leave the RinseKit PRO PAK a review. I am very sorry for the experience you have had with our products. The PRO PAK is the newest addition to the RinseKit family, and we are taking all customer feedback and reviews regarding it very seriously. I was unable to find any correspondence with you in our phone log, email inbox, or a warranty claim regarding the PRO PAK. When you have a moment, you can fill out our warranty form (https://rinsekit.com/pages/warranty-form?_pos=2&_sid=a72184243&_ss=r) and we would be more than happy to help you out with a replacement.
Best,
Team RinseKit
“The unit works great. However all of the seams and glue has come up on handles, Velcro on the cap cover, fabric around the cap, and on the straps. Quality seem to be very poor. Only had the unit for a couple days when glue lifted.”
Hi Justin,
Thank you for taking the time to review the RinseKit PRO PAK. We are sorry for the dissatisfaction you have had with our products. The PRO PAK is the newest addition to the RinseKit family, and we are taking all customer feedback and reviews regarding it very seriously. I was unable to find any correspondence with you in our phone log or email inbox in reference to the PRO PAK, we would love to address any issues you are facing. When you have a moment, please fill out our warranty form (https://rinsekit.com/pages/warranty-form) and we would be more than happy to help you out. Please note that a receipt or proof of purchase will be needed to fill out the form. Please let us know if we can be of any further assistance.
Best,
Team RinseKit
Hi Mohammed,
Thank you for taking the time to review the RinseKit PRO PAK. We are sorry for the dissatisfaction you have had with our products. The PRO PAK is the newest addition to the RinseKit family, and we are taking all customer feedback and reviews regarding it very seriously. I was unable to find any correspondence with you in our phone log or email inbox, we would love to address any issues you are facing. When you have a moment, please fill out our warranty form (https://rinsekit.com/pages/warranty-form) and we would be more than happy to help you out. Please note that a receipt or proof of purchase will be needed to fill out the form. Please let us know if we can be of any further assistance.
Best,
Team RinseKit
