“Every piece that they have chosen for some reason to glue on has come apart or broken within the first couple uses. Even the backpack straps are made weakly. Weak metal pieces that fall off constantly that you do jot want to lose. Get the bucket instead. This backpack is not developed well enough yet.”
Hi Nick,
Thank you for taking the time to review the RinseKit PRO PAK. We are sorry for the dissatisfaction you have had with our products. The PRO PAK is the newest addition to the RinseKit family, and we are taking all customer feedback and reviews regarding it very seriously. I was unable to find any correspondence with you in our phone log or email inbox, we would love to address any issues you are facing. When you have a moment, please fill out our warranty form (https://rinsekit.com/pages/warranty-form) and we would be more than happy to help you out. Please note that a receipt or proof of purchase will be needed to fill out the form. Please let us know if we can be of any further assistance.
Best,
Team RinseKit
“I made this purchase as a cooling down system for my daughters summer soccer league. I understood that the end straps are not weight bearing once the tank is full, but the instructional videos did mention you could back it in the back of a truck securely. That’s exactly what i did, only to find the Velcro piece that covers the fill cap, unglued. For this amount of money, it should at least stay together longer than day one.”
Hi Joseph,
Thank you for leaving the PRO PAK a review. That is correct! You can slip it into the back of your truck as long as the PAK is oriented so that the top, with the fill cap, is facing upward. The EVA foam bottom is durable and can handle these kinds of scenarios. I understand your frustrations and we would be happy to help you out. When you have a moment, please fill out our warranty form (https://rinsekit.com/pages/warranty-form?_pos=1&_sid=fe9d3655f&_ss=r) and our customer service team will get back to you!
Best,
Team RinseKit
Hi Chelli,
Thank you for leaving the PRO PAK a review. We are unable to find any correspondence with your regarding the PRO PAK in our email or call log. Please let us know what the issue is and we would be more than happy to help you out! We can be contacted Monday – Friday 9 am – 4 pm PST via phone at 800-613-5764 or via email at info@rinsekit.com. If your unit is malfunctioning, please fill out our warranty form (https://rinsekit.com/pages/warranty-form)
Best,
Team RinseKit
“The Velcro that holds the battery in place ripped within 3 uses. I think it’s a bit overpriced but hopefully it lasts.
Pretty sure it’s leaking but can’t figure out where from.”
Hi Kiana,
Thank you for taking the time to leave a review. We are so sorry that you are experiencing issues with your PRO PAK. We cannot find any correspondence via email or phone with you, and we would like to look into this further. If you have a moment, please fill out our warranty form (https://rinsekit.com/pages/warranty-form) and our customer service representative will get back to you shortly.
Best,
Team RinseKit
