“After only two times using the product the nozzle cracked and was totally useless. I purchased a second one vs. throwing the entire device out. Will have to be super careful even though it's designed for outdoor use...hopefully it lasts longer this time”
Hi Sun,
Thank you for taking the time to leave our spray nozzle a review. We would like to apologize for the issue you ran into. All of our units and accessories go through extensive quality assurance measures, including a drop test from 5 feet to ensure that our products can handle real-world scenarios. Please reach back out to us if you run into any further issues.
Best,
Team RinseKit
“I have owned my spray kit for several years. I use it to wash my muddy dogs after hiking and wash off muddy boots after working in muddy horse pastures. In other words I use this on average 2 times a week so not surprised when the Nozzle had a problem after so much usage. Easily found the replacement Nozzle and happy it was inexpensive and fast delivery. Thank you.”
“I accidentally cracked my spray nozzle and had to order a replacement. It was inexpensive, so I ordered two! They are easy to take on and off, really like them.”
Hi Daniel,
Thank you for taking the time to review your Spray Nozzle. So sorry that the item arrived to you damaged! I see you added Route Package Protection to your order. You can file a claim with them here: https://claims.route.com/
Best,
Team RinseKit
