“I sent my road angel in for repair. You received it on the fifteenth of november still not got it back. I have rung up repeatedly. Keep getting fobbed off absolute disgusting. I plugged my road angel in for an update and it corrupted itself so I have had to send it back to you. You have charged me for a repair which I don't think I should have to pay. I am still paying for a subscription. When it's not working, I have been a customer for a long time. I don't think I should have to pay for this repair. If anybody does read these messages, I would like a response”
Hi Glynn,
Thank you for reaching out and sharing your experience with us.
We’re really sorry to hear about the delays you’ve faced with your Road Angel repair and the ongoing frustration this has caused. This isn’t the service we strive to provide, especially to our long-time customers like yourself. Your feedback is crucial and we’re committed to addressing your concerns.
Please contact our customer service team at 0330 320 3030, and they will do their best to assist you further and provide updates on your repair status.
We appreciate your understanding and patience during this time.
Best regards,
Road Angel Team
“You have had my device for about 14 days When I paid up front for inspection fee but no further news as to when I will get it back! In meantime my subscription is meaningless!”
Hi Mike,
Thank you for reaching out to share your concerns.
We understand how frustrating it must be to be without your device for this long, especially after paying the inspection fee. Please know that we’re on it and will ensure you receive updates on the status of your repair as soon as possible. Your experience matters to us, and we want to make this right for you.
If you have any further questions or need assistance, please don't hesitate to contact our customer service team on 0330 320 3030.
Best regards,
Road Angel Team
“Thought repair fee was rather extortionate to be honest when you consider the only fault was the usb port was out of alignment and would not accept the usb lead...”
