“Very good device, it's just a bit difficult to get it to fit properly in my ear even with spares ear plugs which are provided, rather than that is an impressive little gadget, the noise cancellation technology is fantastic and the clarity of calls very good, delivery was quicker than estimated, I do recommend it”
“This is my third Voyager headset, but the first of the new Poly-branded ones. It is an improvement on the previous ones, and the noise cancelling is very impressive indeed. (I was recently standing in the street opposite a garbage truck loading rubbish, and the caller on the other end had no idea.)
There remain a couple of minor niggles.
First, the over-the-ear hook doesn't easily accommodate eyeglasses or sunglasses.
Second, the size and shape of the rubber earpiece is such that the thing tends to just sit in the part of the ear called the concha (that open area above the ear canal) and so never feels like it's secure, in contrast to earbuds and the like which sit in the ear canal. I can live with that, but...it also means a lot of external noise gets in. So, I can be standing somewhere noisy and the person I'm calling can hear me, but I can't hear them! The Voyager would be much better if the eartips provided better passive noise blocking.
The third thing is that the Plantronics firmware that runs the smart sensors to know if you're wearing the headset or not doesn't always cooperate nicely with iOS. I had the same problem on previous models too. The only solution I found is on the phone to go into SETTINGS > ACCESSIBILITY > TOUCH > CALL AUDIO ROUTING and select BLUETOOTH HEADSET. That is, deselect AUTOMATIC. iOS already tries to determine where to route a call, and will automatically switch between headphones, watches, cars, and computers. It seems that if the Voyager is trying to route the audio at the same time as the phone, it's a bit hit-and-miss where it will go.
I know this sounds a bit picky, but it means I'm never *quite* sure if the audio will route correctly. I still find that calls won't transfer to the headset until there is audio on the line: either a ring tone, or the caller answering, and it's a bit disconcerting starting a call and hearing...nothing...for a few seconds, and then the headset beeps with the three-tone prompt it plays when connecting, and *then* I can hear something occurring.
Fundamentally, it works well, but these things take the polish off it such that I score it as 4/5 rather than 5/5. YMMV.”
