“I have in the past used both items and would have given a totally different score. However this time I am waiting on a replacement as it does not work as it should. I have however had EXCELLENT assistance from Simply Headsets.”
“Unfortunately there is something wrong with the base and rather than a replacement being sent straight away we have been put into a warranty process and have now been waiting for a replacement to be sent I think before we can use the system. The staff have been very helpful by email but the time frame has not been acceptable.”
Hi, I am looking into this for you as I agree a replacement should have been sent straight away, even when lodging as a warranty claim a replacement should have been received within a couple of days so I apologise that this has not been your experience. I will come back to you directly via phone by COB today.
