Hi Cynthia,
I'm so sorry about that. Sometimes the Odor Eliminator has this effect when it is breaking down the odor molecules. It should dissipate pretty quickly. Many people describe it as a "swimming pool" smell and I can promise you there is no bleach in any of our products.
Can you tell me if you are trying to get just odor out of your furniture? I was going to see if I can get you another product that may be better for you but need to know what you are trying to solve first.
Let me know, thanks!
Elyse
Hi Sonya,
Im sorry you haven't seen any results yet. Although many of our customers see instant results, sometimes it will take some pets -4 weeks of consistent use for the skin to restore, which is really tough to do with the sample kit.
If you wanted to try the larger sizes, I would be more than happy to get you a refund for the sample kit.
Thank you,
Elyse
Skout's Honor
“Unfortunately my results were not favorable. I have bathed him twice now with the shampoo and he is flaking as soon as he dries. Yall were my last resort. We have tried every shampoo on the market.”
Hi Jeffrey,
I'm so sorry about that. Can you tell me a little bit more about what results you were looking for? Would love to get you a refund, just wanted to see if we have another product that might help I could send you free of charge.
Let me know, thanks!
Elyse
Hi Deborah,
I'm so sorry you are not happy with the product. Did you shake well before use? We don't typically hear that it is thin and would love to know more to see if we can help.
Also, can you let me know what you mean by "not sure that it really worked?"
Let me know, thanks!
Elyse
