I am so sorry that you did not receive your order! It looks like USPS delivered the package to your front door on 10/15/0. I will get a replacement sent to you as soon as possible, and will follow up with tracking information once I get it.
Thank you,
Susie
Hi Sheila,
I'm so sorry to hear that. Can I ask how many times it was used? I would love to see if I can help or get a refund issued to you as we have a 100% satisfaction guarantee on all of our products.
Thank you,
Elyse
“Product seems nice but unfortunately has not helped our pup's hotspots. We've been using the balm and itch relief spray as well. Was really hoping it would work for us!”
Hi Jessica,
We would love to help! How long have you been using the products and how often? Are you bathing your pup as well? Let me know.
Thanks,
Elyse - Skout's Honor
“Everything from Skouts Honor is amazing and works wonders!! We love to buy each new product for some more miracle moments. This hotspot gel is no different.”
“I have an English bulldog and I battle skin issues with her constantly! I avoid going to medication route to avoid the damaging long terms effects of her liver. Summers are the worst because of her hotspots. She gets daily skin treatments. And I have used so many products in the two years Ive had her. A friend of mine recommended skouts honor to me and I immediately purchased it because I am always willing to try a new product. The package happened to come on a skin treatment day where she was getting her bath soak and I purchased the honeysuckle shampoo along with the hotspot gel and the probiotic itch relief spray. First of all the shampoo smelled unbelievably amazing! Her skin on her belly was so moist. She smelled amazing! The other shampoos never kept her belly this soft and moist. I used the hotspot hydrogel for her hotspots. I applied it as directed 3 to 4 times a day. The next day, the terrible redness that she had was gone! I was in disbelief! The best part is that it dries and her skin feels cool when its dry. I think I found my forever product!! Thank you skouts honor for making an unbelievably healthy safe product!”
Hi Anna,
I'm so sorry to hear that! I would love to help! How often are you using it and what are you looking to improve? Would love to see if we can get you another product that might help.
Thank you,
Elyse, Skout's Honor
“This stuff is the Best.... I have used everything I can think of...out there on the market, for my baby girl...she is my 5 year old yorkie. She has terrible allergies, she itches herself until some on the areas on her back have turned into scabs. Since I got Probiotic Itch Relief ... Ill use it when she starts itching, just comb it through the areas... it seems like almost instantaneously relief. Great stuff !!! Plus we now use the Probiotic Shampoo ... once a week ... She actually enjoys her baths .... her coat has changed tremendously and smells Great as well!”
