Hi Keryn,
We're sorry to hear that you're having trouble with the Prebiotic Pet Balm! The consistency is hard upon arrival to prevent it from melting during transit.
We recommend first breaking the surface with the back of a metal spoon. To help with the application process, warm the container to soften the balm. Or warm the balm really well between your fingers. If you find that the balm is too úgoopyù then we recommend applying a smaller amount at a time.
Thank you,
Susie
“My dog has nasal cancer and his nose is a mess. Skout was recommended by our oncologist and it has really made a difference in healing and comfort. So glad we found it.”
Hi Susan,
That is so great to hear! We would love to send you a complimentary pet balm stick for you to try as it provides an easier application! Please let us know if you are interested.
Thank you,
Elyse
Skout's Honor
“I want to love this. I want to rub it on my pups paw pads and super cute nose. But its SO hard! Ive blown on it to warm it up. Ive rubbed it between my fingers. No matter what, its still to hard/thick to to much with. Maybe Im doing something wrong?”
Hi Erin,
I'm so sorry to hear that you were having trouble with our Prebiotic Pet Balm. I'd love to help! The consistency is hard upon arrival so it does not melt during transit. We recommend breaking the surface with the back of a metal spoon. You can warm the container or a small amount of balm in the sun, or continue to rub the balm really well with your fingers to make it easier to apply. A little bit goes a long way so if it is thick and goopy then we suggest applying a small amount at a time.
Let us know if you are still having trouble. We do have a 100% satisfaction guarantee.
Thank you,
Susie
Hi Barbara,
I'm so sorry to hear that you were having trouble with our Prebiotic Pet Balm. I'd love to help! The consistency is hard upon arrival so it does not melt during transit. We recommend breaking the surface with the back of a metal spoon. You can warm the container in the sun, scoop a small amount using a warm spoon, or warm the balm really well with your fingers to make it easier to apply. A little bit goes a long way so if it is thick and goopy then we suggest applying a small amount at a time.
Let us know if you are still having trouble. We do have a 100% satisfaction guarantee.
Thank you,
Susie
“I've only been applying the prebiotic pet balm to my kitty's nose for a handful of days and it's already working! He has had a dry, scabby nose ever since we adopted him and this balm has been the only thing that's worked. It keeps his nose moist and smooth and I'm sure it has relieved the pain caused by dryness. I highly recommend!”
“Way to hard to get out of can and apply to dog paws. We have tried using spoon etc to get out then try to warm up in our hands before applying.. still just too hard. Wont be purchasing again. Was truly hoping this would be something that helped our dogs paws.”
