Hi Lisa,
I'm sorry to hear that you don't feel comfortable using our Prebiotic Pet Balm Travel Stick. Please be assured that our products are safe, as they are sent directly from our warehouse and have not been opened.
I have issued you a refund for $6.45 and you'll receive a refund notification via email. Please allow 3-5 business days for your bank to process the refund on their end.
Thank you,
Susie
“I recommend getting the set of 3 so you can have one in your pocket when out about. Applies easily my dog doesn't cower away like he does when applying Musher's secret goop.”
Hi Ximena,
I'm sorry to hear that you haven't received your package yet! Unfortunately it takes some time for UPS to notify us of any shipping issues so I apologize that you were not contacted. We will have a replacement sent to you and I'll follow up with tracking information once I receive it.
Thank you,
Susie