Hi Harry, hope you're well and thanks for taking the time to share this review.
I'm very sorry to see this, and it certainly shouldn't be the case. Our products are built to last.
If you can kindly e-mail info@spiraluk.com with a short explanation of this fault, along with your order number and/or the email used to order, we will absolutely rectify this.
Thanks,
Spiral
“Everything about this backpack is FAB! I love it. From the quality of the material and construction / the look of it (so smart and very cool - people ask about it often) the ultra comfort when wearing / value for money.. () best backpack I've ever owned.
Recommend it wholeheartedly- you won't be sorry! Pink”
“Excellent bag and very pleased with the quality. Already used it for an overnight stay with plenty of room for shoes, change of clothes, toiletry bag etc”
