“The item sent to me was a knock off product, and not the item photographed with the logo. It is not as good a product and not the product I was led to believe I was purchasing. Presumably this is a breach of advertising law?”
Hello Gabrielle,
We're sorry to hear you were disappointed with your recent experience with us and that we failed to meet your expectations.
We are an official stockist for HD Brows/High Definition.
As was explained to you, the item sent to you was the latest packaging redesign of this product. Unfortunately at the time of purchase we had not updated the older product image to the latest one which is what you received.
We have issued you a full refund.
Kind regards,
Total Body Care
