Hello, I am sorry to hear that the paint pen has not met your expectations. Please could you contact us and let us know what the issue is so we can rectify this. Please email info@touchuppaintfactory.com with your order number.
Hello, I am sorry that you have not received the correct product. Please could you contact us at info@touchuppaintfactory.com with your order number so we can have a pen made and shipped out to you.
“I shook it till my arm was going to fall off, never started rattling therefore it never stopped rattling. Coul not get paint to get on tip no matter how many times I pushed. Would like a refund or better yet one that works please”
Hello, I am sorry to hear that the pen did not work correctly which we will of course replace. Please contact info@touchuppaintfactory.com with your order number and we will arrange to have a new pen made.
“I tried it out. The ball didn't rattle in the paint pen and when I applied it, the color was black. The shipping papers indicated that it was the paint number that I ordered. It's been raining lately so I haven't had a chance to try it out again.”
Hello, I am sorry to hear that the color is not correct which we will of course replace. Please contact us at info@touchuppaintfactory.com with your order number and we will have a new pen made for you.
