“My mouse pad came pretty damaged with permant creases along the top vertically down in multiple places, and when plugging the wireless charger in, it makes a weird sound so much to the point where im uncomfortable having it plugged in, House fire vibes. The mouse pad feels fine in material. You can flip up the mousepad to put notes in or something along those lines but being able to flip it up isnt very helpful due to my placement of my keyboard. The usb C cable they give is pretty long so that a plus. Just a glorified mouse pad. Looks nice overall.”
Hi Robert, thank you for your feedback. We're really sorry to hear about the issues with your mouse pad and wireless charger. Safety is our top priority, so I'll be sending you an email shortly to address your concerns with the charger and assist with a replacement, if needed. We appreciate your input on the design and will certainly take your comments into consideration. Let us know if we can assist further!
Cheers, Makayla
Hi Conor, thank you for sharing your feedback. We're sorry to hear that your experience didn't meet expectations. We’d love to understand more about what went wrong and how we can make it right. Please feel free to reach out to us directly at service@updowndesk.com.au, and we'll do our best to resolve any issues you faced. Your satisfaction is important to us!
Let me know if you need adjustments or further details!
Cheers, Makayla
Thank you for your feedback, Nicole! You're absolutely right—since this is a wireless charging mat, it functions most effectively when the phone is placed on it, with minimal movement or use. This ensures the best charging performance and efficiency.
If you have any other questions or need further assistance, feel free to reach out. We're always happy to help!
Cheers, Makayla
