“Wireless charging is good. I have had the mat for a few weeks and it still hasn't flattened out after i took it out of the cylinder it was delivered in and it still curls up quite a bit on either side.”
Thank you for your feedback, Fadi! I’m glad to hear that you're enjoying the wireless charging feature.
I’m sorry to hear that the mat hasn't fully flattened out yet. It can sometimes take a little longer for mats to settle, especially if they've been rolled up for shipping. I’d recommend continuing to roll the mat in the opposite direction and adding a heavy object on top to help it flatten out faster.
If it doesn’t improve after a little more time, please let me know, and we’ll be happy to explore other options to resolve this for you.
Cheers - Makayla
“Decent charging mat. Only issue is that the wireless charger doesn't do rapid charging, but not sure if that's a limitation of the technology or the mat. Taken some time for the bend in the mat from being rolled to flatten.”
“I don't want to review this low, but, to this day it hasn't properly unfolded, the charger itself is fine 10/10, just super annoying to have a curved matt, I've had books on it for ages to flatten it.”
Thank you for taking the time to share your feedback, Terry. We're glad to hear the charger itself is working well for you! We understand the frustration with the curved mat, and we apologize for the inconvenience.
To help flatten it, you might want to try rolling the mat in the opposite direction and placing it under a heavy object to speed up the process. This delivery method was strategically chosen to ensure the mat doesn't tear during transit and arrives in one piece.
We’ll certainly look into this for future improvements. If you need any further assistance or have any other concerns, please feel free to reach out!
Cheers- Makayla
“It was rolled too much and it’s hard to flatten it. And also it’s too sticky that I need to make extra effort to move the mouse. But overall, it’s not a bad product.”
Hi Adi,
Thank you for your honest feedback! We’re sorry to hear that you're having trouble with flattening the mat and that the surface feels a bit sticky. A helpful tip is to try unrolling the mat in the opposite direction, which can help it flatten out more easily and feel free to keep me posted if it become sticker. We appreciate you sharing your experience, and we'll take your comments into consideration for future improvements. Overall, we’re glad you're still happy with the product!
If you need any assistance or have further feedback, feel free to reach out!
Cheers, Makayla
