“I've only had the standing desk a few days so far, so it's a bit early to review the product, but it seems really solidly put together. But I have jumped on here to comment on the customer service, which has been excellent. I found the instructions and installation video slightly ambiguous on a pretty minor point (that most people wouldn't even notice) and the customer support by email and over the phone went above and beyond to make sure I had the right items, was putting them together correctly, and that I was completely satisfied. Would happily recommend to any of my mates who were interested in a standing desk.”
“The only place to go for a sit stand desk!
I placed my order online and received notice it had been shipped 3 days later. There continues to be trouble (only 3 out of 4 items arrived) with the deliver so I emailed UpDown to warn them about the courier. Matt emailed me back later that day apologising and arranged for delivery the next morning. Incredible above and beyond service. Even better is the fact that the desk is awesome and the easy to follow assembly videos are a incredibly helpful. If you're looking for a desk, go no further that UpDown Desk Australia!”
“I was extremely impressed by the exceptional customer service and support provided by the Ergonomic Consultant, Anthony, during the purchasing process. He was very knowledgable, helpful and patient with all my enquiries - I had a lot of questions!
I was actually considering purchasing from another local company based in Sydney, just in case there were warranty issues, but was reassured that UpDown Desks would provide a high level of support based upon my interactions with Anthony and the team. Matt organised the prompt delivery and provided updates on the shipping status. The effective communication and high level of service provided by the team made me feel like a valued customer.
I have read a lot of good reviews online about UpDown Desks and found the resources on their website very useful and informative. The team obviously have a genuine passion and commitment towards providing quality products and great customer service. I will be certainly recommending UpDown Desks to my work colleagues, family and friends!”
“I bought my desk in 2017 and from purchase to follow ups and general questions (like forgetting how to use the controller) everything is in working order and feels like it will be this way for quite some time. The team know what they are doing and do get back to you pretty quickly which is always a good thing. My desk is at home as opposed to a workplace. Quality of the desk is also very sturdy. Be aware you will need help to assemble it (if you don't get them to do so!). Easy to do but heavy!”
Hi Rookie, thanks for the comment and it was lovely communicating with you. Yes, the desks are sturdy. We also have a brand spanking new installation video in the Support section of our website, so hopefully that makes setting up a breeze.
“I bought an up down desk about 18 months ago and could tell it was a well built product. We unfortunately had an issue with it recently but Matt responded to my email within hours and had the part we needed sent out within a couple of days at no charge. Great service.”
“An excellent product. We purchased three desks, two of them custom built and one of them a standard desk. These are an extremely high quality product, they don't wobble, they have two motors and their support team is easy to deal with. I highly recommend these desks.”
“I've had my UpDown desk for about 4 years and it has worked perfectly every single day. I couldn't be happier with the investment. I highly recommend UpDown Desk for the quality of their desks and excellent customer service.”
