“Very disappointed. I was excited for this product, I followed the instructions and it hasn't made ANY difference. I live in a small town house and have a small area with artificial grass, I used the entire bottle to saturate the area and left overnight, no rain and it didn't make a difference at all.”
Hi Amy.
Thanks for getting in contact with us.
I'm sorry to hear that you aren't happy with how the Artificial grass cleaner has worked for you and we do offer a 100% money back guarantee but is it ok if I ask you a few questions?
1. Was any other products used prior on the synthetic grass?
2. What is the underlay underneath the synthetic turf?
3. How long has your dogs been using the grass for?
4. How big are your dogs and how many do you have?
5. Does your turf have any infill?
6. Did you place a tarp over the top to help with evaporation?
7. Did you treat during the day?
8. How much product did you use?
We recommend saturating the synthetic grass with the artificial grass cleaner and then place a tarp over the top to keep the product wetter for longer. The artificial grass cleaner needs dwell time to be able to break down the uric crystals that are responsible for the odour.
As soon as it dries, it deactivates.
THE artificial grass cleaner is water based so we recommend treating the grass late in the afternoon or at night to help prevent evaporation and you can leave the tarp on for up to 24hrs.
If it's a larger area that you are treating, sometimes it is best to treat sections at a time rather than treating the whole area at once.
Once the tarp has been removed, just hose any left over residue away as it can leave a sticky substance once the cleaner has broken down the crystals.
Then leave to air dry.
Once dry, if you can still smell urine, then you may need to re treat again especially if there has been a big build up of urine or if the substrate is rock or sand.
How often you will need to treat will depend on the size of the dog and how many there are. As you can imagine the urine output can vary significantly.
I hope this helps and I look forward to hearing your responses.
Thanks
Rachel
