“After potty training my puppy on my balcony things were not so fresh. After 1 application of UrineFree I was pleasantly surprised that I can now have my balcony doors open again without being assaulted by the smell or urine! I've also used some of the Backyard Fresh on his wee mat to keep that smells at bay. So pleased I found this product. And an extra 5 stars for being locally made.”
“I have a large dog who pees and poi’s a lot and we have synthetic grass. Once I had done the process (which is easy to follow) any smell was gone. I have used once and it is now 2 weeks and no smell.”
“This product works for our artificial turf!
My only complaint is I wish the company offered a discount code for repeat customers. We use it for a small patch of artificial turf which our dog uses for the bathroom regularly, we go through the product very quickly and it can get expensive.”
“If you have synthetic grass & a pet, this is the ultimate stuff to get rid of the smell. Have also used with urine smell in the toilet. Works a treat”
“Hi Team. Unfortunately this product hasn’t helped our issue. Although smelt brilliant whilst application to the synthetic grass that’s as far as the fresh smell went. We only got grass layed a few months ago and your product wasn’t affective at all, which we had high hopes it would at such a costly price.”
Hi Ang,
We are sorry to hear urineFREE didn't work for you. We always appreciate the opportunity to help our customers solve their problem before it's rated. We would be delighted to help you find out why it didn't work and help you through the application process if you would like to contact our customer support team at sales@urinefree.com.au or on 03 9318 0996.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. How big is the area being treated?
2. What is the underlay underneath the synthetic turf?
3. How long has your dogs been using the grass for?
4. How big are your dogs?
5. Does your turf have any infill?
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks,
Dan
“Good Product. Have used before as well, however, was used internally on laminate floor board. This time we used first tome on synthetic grass in backyard, first application shown good results with odour gone off substantially.”
