“Had a minor problem with my recent delivery, contacted UrineFree and it was dealt with very quickly. The customer service, by Frank, was hassle free and my problem very pleasantly rectified. I needed a replacement sprayer and received it within 5 days of my enquiry. Will definitely use again and will certainly recommend UnineFree to my friends. The product works as advertised on my synthetic lawn.”
“Since getting our artificial turf done in our backyard, we needed a product to get rid of the urine smell from our dog. Such an easy product to use and I love the smell of it. Definitely purchasing again, this time with the urine detector to help with the process.”
“Have used synthetic turf on paving - heavily used by 2 large and 2 small dogs. First ever application of Urinefree lasted for almost a week. Was sure I would have to repeat 2 or 3 times to get on top of problem, especially in 40 degrees plus heat we’ve had. Already recommending to friends, has a lovely clean smell that unlike other products I have tried, actually lasts.”
“I have synthetic grass and I have three dogs. The lawn is the main place they all pee. The smell is pretty bad particularly on hot days. I have tried everything- disinfectant and eucalyptus solution was my go to but it never really masked the odor. Urine free worked practically instantly. I sprayed twice in a week and the urine odor is barely detectable. I highly recommend this product.”
“U would need gallons of this stuff to make it work. I have a very very small are of fake grass i use half a 4 litre bottle and no change. I’m to scared to do it again cause it cost me a small fortune.”
Hi James,
We are sorry to hear urineFREE didn't work for you. We always appreciate the opportunity to help our customers solve their problem before it's rated. We replied via email but haven't heard back from you.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. Was any other products used prior to urineFREE?
2. What is the underlay underneath the synthetic turf?
3. How long has your dogs been using the grass for?
4. How big are your dogs?
5. Does your turf have any infill?
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Kind Regards
Dan Lassen
Managing Director
“Very happy to say the smell of UrineFree was so much more pleasant than urine!! I live in tropical conditions so warm/ hot all the time and it’s on synthetic grass on concrete. Not sure how often will have to use thou!! Haven’t needed to use Backyard Fresh yet.”
Hi Fiona,
It doesn't really make a difference as sand and pavers are both porous surfaces where the urine can seep in to.
The amount of urineFREE you are going to need depends on the amount of urine that has been deposited and the porosity of your synthetic lawn. For example one dog (depending on size) can urinate between 200-2000ml each day.
It may take more than one application on old urine or for larger deposits. The sniff test will tell you when you’ve got it all. Once the odour is gone and if the grass is still being used by your pet, apply weekly for maintenance or as required. Alternatively, use BackyardFRESH to control urine odours in between urineFREE treatments to reduce your ongoing maintenance costs.
We hope this helps!
Dan
“My dogs have a gravel area in our back yard as their toilet space. It did mot matter how Tried to clean the area, the heat would bring out the urine smell and it is awful. After one treatment of urinefree the smell was significantly reduced. Together with Backyard fresh this product WORKS. I highly recommend it.”
