“Works very well and I have used on hard wood floors and our rug with no problems. Lovely smell too! I always check with the little torch after and can see no trace of urine!!”
“We purchased this to get try to get the dog urine smell out of our rug. We have used this once and believe the strong smell has almost disappeared. We will need to give this another treatment to get the smell out completely. The smell of the product is a much better smell than the strong urine smell, we would recommend this product to others.”
“I had high hopes but it hasn't helped.
If anything it seems to make the smell worse.
Followed directions and have tried several applications.
Spent a lot of money for nil results”
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. What type of surface are you treating (carpet, floorboards, etc) and how big is the area?
2. Do you know how old the stains are?
3. What type of urine are you treating? Human, cat, dog (breed)? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely with water and a clean cloth?
5. How many times did you reapply?
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
The second reason is if you are applying urineFREE to porous surfaces then you may need more product to complete the job. Carpets, rugs, soft furnishings, concrete, pavers and unglazed surfaces are particularly porous and for urineFREE to be 100% effective it needs to go where all the urine has gone.
You need to saturate the stain and bleed the urine to the surface and this may take several applications, time and enough product. You can also use a plastic sheet to cover the carpet and allow the product to work for longer. The urine will slowly rise to the surface to allow you to wipe away the sticky by-product.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks
Rachel
“Like most people, I hate the smell of urine but it is just part of life especially when you have pets. Accidents do happen. I was very happy when I heard about Urine Free. I have been using this product for a while now and will continue to do so in the future.”
“Having purchased a cat from a rescue I soon learned he had an issue with the type of litter I was using and much to my horror he preferred the corner of a bedroom on the long pile carpet. After a successful change of litter type I was left with sorting out the urine stench in the bedroom.
After I phoned Urine Free I learned how to tackle the problem and hung up armed with explicit instructions and waited for my order to arrive.
I used the Urine detector to locate the urine and got to work. Let me tell you this rescue cat hadn’t held back, the detector lit up a considerable amount of urine. Over the next couple of weeks I applied the Urine free liberally, covered with plastic to keep wet, removed plastic and allowed to dry then wiped off residue with a very damp cloth and again allowed to dry. A recheck with the detector showed up any spots I had missed and if not satisfied with the smell I went through the process again. It took several applications until I was satisfied. I didn’t rush the process allowing time for the product to work then time for it to dry hence the time frame of a couple of weeks.
I’m so thrilled I now have a cat urine free bedroom, no urine smell and no stain.
Contrary to some other reviewers I found the detector worked really well and was invaluable. I also didn’t and don’t find the product smell over powering or offensive.
Thank you so much to Urine Free for a wonderful product and also for the time you took explaining the process.”
