“My wife bought this product as I have incontinence and tend to get urine on the floor/bathmats. This spray is great at masking the smell entirely, which due to my condition is very potent. The only reason I gave 4 stars is that it can take a while to dry which isn’t great if you need to go frequently. But otherwise it’s a keeper in our house.”
“I was ready to pull up my carpet and replace the underlay when I couldn't get rid of the cat urine smell from my daughters room. It was actually distressing for us all to not be able to remove the odor.
I am so incredibly happy with this product. I tried a number of off the shelf products from the supermarket and they only masked the smell for a few hours.
I genuinely can not recommend Urine Free enough!”
“Before purchasing I read lots of reviews and they sounded positive, so thought I would give it a go. I purchased this product because we just got a puppy to join our crew, so was getting ready for any little accidents. So far I have been using this product for a week, and I am very impressed. no smells and no stains on anything that is new. I have tried it on some older stains but have not had much success. but would definitely purchase again for those accidents that happen.”
“I used to have stained wooden floors from an adopted chihuahua who was not house trained. Since I've been using Urinefree, I no longer have the problem. Mopping up and spraying with Urinefree means there is no smell and no stain, even if I don't treat it until few hours later. It leaves a beautiful but not over empowering scent. It works much better than anything else I've tried and is worth the money.”
“Overpriced and doesn't work
I really wanted this product to work, I even spent $130(including postage) on this in the hopes it would work.
I have used the 2 liters in not even 3 days, and hasn't made the slightest impact.
Really disappointing, do not buy. Theyre lucky i didnt change to one star last post”
Hi Troy,
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. What type of surface are you treating (carpet, floorboards, etc) and how big is the area?
2. Do you know how old the stains are?
3. What type of urine are you treating? Human, cat, dog (breed)? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
The second reason is if you are applying urineFREE to porous surfaces then you may need more product to complete the job. Carpets, rugs, soft furnishings, concrete, pavers and unglazed surfaces are particularly porous and for urineFREE to be 100% effective it needs to go where all the urine has gone. In your case, it may be more effective to treat the underlay of the carpet if you can too.
You need to saturate the stain and bleed the urine to the surface and this may take several applications, time and enough product. You can also use a plastic sheet to cover the carpet and allow the product to work for longer. The urine will slowly rise to the surface to allow you to wipe away the sticky by-product.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks,
Dan Lassen
