“My tenants at my investment property had a dog who had pretty much urinated all over brand new carpet . I saw the damage when we had to change the carpet in one room due to a leaky pipe, and when they left, the smell lingered for 3 days after they had supposedly “pet cleaned” it, even thought it then subsided.
I was worried that the smell would resurface and was wondering whether I needed to replace the carpet, hence, did my research, and found Urine free. I sprayed each room 3 times and allowed to dry, I then got a friend who is a carpet expert, to steam clean the carpet again, as I know he would be able to smell any lingering odours. I’m happy to say, he found none.
He, and I, were very impressed, as he had replaced the carpet in the room with water damage, and had alerted me to the damage being done with dog urine.
I’ve been recommending this to all my friends.”
“Ordered the product on line and in this trying time was not expecting it to be delivered very quickly. To my surprise it didn’t take long at all. The product urineFree did what it was suppose to do. Also clearing up a few marks on the carpet as well.”
“Having pets and looking after a 2 year old who is toilet training I found Urine Free
to be a great product it really works and it does not leave a stain. Great”
Hi Jody,
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. What type of carpet are you treating and how big is the area?
2. How much product have you used? How much product do you have left?
3. Is this for a pet or human urine? If pet what size/breed? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
The second reason is if you are applying urineFREE to porous surfaces then you may need more product to complete the job. Carpets, rugs, soft furnishings, concrete, pavers and unglazed surfaces are particularly porous and for urineFREE to be 100% effective it needs to go where all the urine has gone.
You need to saturate the stain and bleed the urine to the surface and this may take several applications, time and enough product. You can also use a plastic sheet to cover the carpet and allow the product to work for longer. The urine will slowly rise to the surface to allow you to wipe away the sticky by-product.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks,
Dan Lassen
“I have used UrineFree for quite some time now, thanks to a belligerent cat that ‘forgets’ where his kitty litter is. It definitely gets rid of the smells, the only product that does. Thoroughly recommend.”
“I have used URINE-FREE for a couple of years now. My dogs love the artificial lawn but sadly the urine smell stays in the soil below. Urine Free solves the problem quickly and with the help of Backyard fresh it's a great combo.”
“I have porous pavers out the back which my dogs go to the toilet on. I find the smell of their urine really gets trapped in the pavers. I have tried another brand of urine neutralising spray (which was also more expensive) and found it was not as good as Urine Free. Urine Free has a lovely smell which lingers and masks, but also seems resolve the underlying smell (however I would need to continue with ongoing use to confirm this).”
