“Ordered this over 3 weeks ago and I have not received it. No response from Aus Post & no way to follow up via your team. I think my pup will be fully toilet trained by the time it arrives….”
Hi Sueanne.
I am very sorry that you still have not received your parcel.
As i'm sure you are aware, Aus post have been having significant delays and unfortunately, some of our customers parcels are being caught up in this.
I have looked up tracking and can see that your parcel was due to arrive on the 15th Nov but had a scan saying 'delayed' on the 19th.
I have a number of enquiries lodged with Aus post already on behalf of customers so I would be happy to lodge one for you.
Once lodged, Aus post normally take 2-3 days to respond back to me so fingers crossed we hear good news soon.
If you still have any problems, please email me on sales@urinefree.com.au or click on the 'Contact us' link at the bottom of our website, and I can follow this up further for you.
Again sorry for the inconvenience.
Thanks
Rachel
“We are happy with the product so far but feel we still need more time to get a good handle on just how effective it will be. It seems to be working but we worry that the new habit our cat has adopted will need to change, as well as having a deterrent by using your product - which seems like it will be a big success!!”
“I purchased small btl of urine free and back yard fresh. In hope that they are good products. With a new pup and a older dog my back yard was stinky. I am very impressed with back yard fresh works great on fake turf pee tray and areas the dogs go. So impressed I plan to purchase a bulk amount. Urine free I have only used once as toilet training seems to be going well and it has worked much better than the other product I had used. Would recommend to anyone especially if you have any fake turf.”
“I’ve tried everything to get rid of the cat pee smell after my cat started peeing in the corner of the hallway.
In the end I bought this product which has got rid of most, 90% of the smell. The cat had been naughty for a while and it has seeped into the wall plaster which is why I can still smell it slightly
Would def recommend the product and don’t wait as long as I have before getting it.”
“This stuff has an overpowering scent and makes your entire home stink! Used it to treat stains from my beloved Teddy and it just simply doesn’t work at all! Still have stains after multiple applications and no prior products were used. Expensive and a total waste of money. Stay away from these scammers.”
Hi Jason.
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. What type of surface are you treating (carpet, floorboards, etc) and how big is the area?
2. Do you know how old the stains are?
3. What type of urine are you treating? Human, cat, dog (breed)? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
The second reason is if you are applying urineFREE to porous surfaces then you may need more product to complete the job. Carpets, rugs, soft furnishings, concrete, pavers and unglazed surfaces are particularly porous and for urineFREE to be 100% effective it needs to go where all the urine has gone. In your case, it may be more effective to treat the underlay of the carpet if you can too.
You need to saturate the stain and bleed the urine to the surface and this may take several applications, time and enough product. You can also use a plastic sheet to cover the carpet and allow the product to work for longer. The urine will slowly rise to the surface to allow you to wipe away the sticky by-product. You need to clean away the residue after each treatment and we recommend doing this with a clean cloth and bucket of water. You need to blot up as much product out of the carpet once it has dried and left to air dry before applying again for tough stain removal.
If you are not cleaning the areas after treatment and putting more product on top, then the smell of urineFREE can get stronger but should subside over the next day or so once cleaned.
For future reference, we will be releasing a fragrance free version.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks
Rachel
