Hi Katrina.
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. What type of surface are you treating (carpet, floorboards, etc) and how big is the area?
2. Do you know how old the stains are?
3. What type of urine are you treating? Human, cat, dog (breed)? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
The second reason is if you are applying urineFREE to porous surfaces then you may need more product to complete the job. Carpets, rugs, soft furnishings, concrete, pavers and unglazed surfaces are particularly porous and for urineFREE to be 100% effective it needs to go where all the urine has gone. In your case, it may be more effective to treat the underlay of the carpet if you can too.
You need to saturate the stain and bleed the urine to the surface and this may take several applications, time and enough product. You can also use a plastic sheet to cover the carpet and allow the product to work for longer. The urine will slowly rise to the surface to allow you to wipe away the sticky by-product. You will need to clean the residue after each treatment and we recommend using a clean cloth and a bucket of water to blot as much of the product out and left to air dry before reapplying.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks
Rachel
“I bought a bottle of this product to address some chrystalised urine on the rim of a toilet bowl.
It has certainly working as the offensive matter is disappearing.
The blue torch has help us identify spray on the walls and floor which are easily removed.
Happy customer. Happy to recommend urineFree.”
“After the death of my father, my two cats started peeing in inappropriate places. After spraying Urine free and letting it sit, I then sponged the area with warm water and presto! No more smell or stain. Works really well. Highly recommended.”
“I have brand new carpet and tried quite a variety of stain and urine remover.... THEY DO NOT WORK!! I came across Urine Free and gave it a go!!! The stains lifted off with absolute ease and the smell disappeared instantly!!! Absolutely brilliant product!!! I thought my darling fur baby only had one or two ‘accidents’ BUT used the urine detection torch and realised that there were definitely more that one or two ‘accidents’!!! Thank you for saving my brand new carpet!! Your product is truly awesome!!! Grateful that you provide a product that works so amazingly effective!!! Love your product!!
Highly recommended this brilliant product!!!
Deb”
“My puppy was weeing everywhere until I started using product. It eliminated the smell so she's not inclined to go there. I don't use it where I want her to go and she got the idea. Wouldn't be without it!”
“I have a sick & crippled old cat that doesn't always make the litter box. I tried this product for the first time as I just couldn't get rid of the cat urine smell on rugs & floor. It took several attempts which reduced the smell & then it disappeared. Going forward, every little accident will be dealt with by this product. Very happy.”
“Nothing different from similar products on the market. Does not eliminate the odour - only time does - and I tried to soak the curtains (following instructions to eliminate the stains) and no satisfactory result was achieved (stains are still exactly the same - only the stench became extremely pungent for a few day, then subsided but is still very present).
The detector light works really well though.”
Hi E Ewan,
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. How big is the area of curtain you are treating?
2. Do you know how old the stains are?
3. What type of urine are you treating? Human, cat, dog (breed)? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did you remove the residue completely by blotting with water and a clean cloth?
5. How many times did you reapply?
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of the previous products as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
The second reason is if you are applying urineFREE to porous surfaces then you may need more product to complete the job. Carpets, rugs, soft furnishings, concrete, pavers and unglazed surfaces are particularly porous and for urineFREE to be 100% effective it needs to go where all the urine has gone. In your case, it may be more effective to treat the underlay of the carpet if you can too.
You need to saturate the stain and bleed the urine to the surface and this may take several applications, time and enough product. You can also use glad wrap to cover the curtains and allow the product to work for longer. The urine will slowly rise to the surface to allow you to wipe away the sticky by-product. When this is happening, the stains can become darker and the odour stronger initially but will subside.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks
Rachel
