“My cat was peeing under my dining table on the carpet. By the time I realised the carpet was a mess. I used another brand shampoo in my Vax shampooer the stains are yellow on my cream carpet. I will prob have to get new carpet but thought I'd give it a go first would this do the job.”
“The torch and spray actually work! 2020 Covid pressures stressed our family, resulting in three stressed cats (2 males, 1 female) who responded by spraying & puddling on our furniture, carpets and hardwood timber floors. Numerous products tried. None worked until we found urineFREE. Thank you!”
“I was so thoroughly relieved to find this product - The torch was great at illuminating the areas on my carpet that had been urinated on (many more areas than I suspected) & the spray was super effective at eliminating the terrible odour which I feared I would never be able to get rid of. The spray smells lovely & ive had no further issues with my cat urinating on my carpet again. Would highly recommend this to anyone. I feel grateful such a great product exists & local to Melbourne! Shipping was prompt too.”
“The light did not show up where my dog has urinated even though I knew she’d been there twice that day. Used product as per instructions three times. Smell is still there. Good idea but doesn’t work”
Hi Judy,
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. What type of surface are you treating (carpet, floorboards, etc) and how big is the area?
2. Do you know how old the stains are?
3. What type of urine are you treating? Human, cat, dog (breed)? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
The second reason is if you are applying urineFREE to porous surfaces then you may need more product to complete the job. Carpets, rugs, soft furnishings, concrete, pavers and unglazed surfaces are particularly porous and for urineFREE to be 100% effective it needs to go where all the urine has gone. In your case, it may be more effective to treat the underlay of the carpet if you can too.
You need to saturate the stain and bleed the urine to the surface and this may take several applications, time and enough product. You can also use a plastic sheet to cover the carpet and allow the product to work for longer. The urine will slowly rise to the surface to allow you to wipe away the sticky by-product.
Also in regards to the light, was it dark when you tried to use it?
It's possible that the light could be faulty and in that case, we would be happy to send you out a free replacement.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks
Rachel
