“I recently bought a 2 ltr bottle of UrineFree with the battery sprayer. I've sold my house and now living at my daughter's in a caravan until my unit is ready to move into so I haven't had a chance to use the sprayer, but I filled up a small spray bottle to take with me just in case my little dog peed in the caravan. I use the toilet my 3 grandsons use and the spray bottle has been put to good use. I must say, the perfume of this new lot is much nicer and more subtle than the original.”
“Very pleased. I use on pavers in my courtyard. Has definitely reduced the doggy pee smell. The spray gun is great too. Easy to use and saves having to mix and find a spray bottle. I recommend and would buy again.”
“I have tried many different brands of enzyme urine remover and although a lot of them are cheaper and claim the efficiency of their products, urinefree is honestly the best. With other enzyme cleaners, I hate the smell they leave behind - kinda like urine so it doesnt feel clean and smells worse than before application. Urinefree on the other hand smells fresh and clean. Also their battery sprayer - what a game changer!”
“This was my last hope to save a severely stained, very expensive rug and I was pretty sceptical. But this stuff really works! I didn't even need to put in a lot of elbow grease either. Highly recommend this product.”
“Initially the odour of urine disappeared, but it came back although it’s a little more faint and stains are is still evident, even after 3 applications.”
Hi Ngahina.
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. How big is the area you are treating and what are you treating? carpet, floorboards ect.
2. Do you know how old the stains are?
3. How much product did you use?
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried, did you remove the residue completely with clean water and a clean cloth?
6. How long did you leave the urineFREE on to break down the stain and the uric crystals?
7. What sort of urine is it? Cat, dog, human.
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet. If chemicals or detergents have been used before then these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous products as possible using a wet cloth to sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
I recommend covering the stain with glad wrap after you have saturated the area and leaving for up to 24hrs so urineFREE has dwell time to continue to break the crystals down aswell as the stain.As long as urineFREE is wet, it will continue to work to break down the crystals. As soon as urineFREE dries, it deactivates.
Multiple treatments may be necessary to lift the stain completely from the carpet.
You do need to clean the area with water and a clean cloth after each urineFREE treatment to prevent build up.
After cleaning, the carpet needs to be left to air dry.
If you can still smell urine once it's dry, you will need to treat again. Pouring urineFREE onto the stain often works well as there are many layers for urineFREE to penetrate with carpet and urineFREE needs to come into contact with all the uric crystals to break them down and destroy them.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks
Rachel
