“We have already purchased previously. This is our 4th order and will order again. Works perfectly. We had tried other ways to rid the smell. This is the only way that worked as described.”
“Have been using both out door and odour eliminater for 2 years, shipping is always prompt and it actually works! Best odour control I’ve ever used! Will be a continuous customer”
“Urine free is very effective on Synthetic grass, pet urine odour completely goes off, i apply it once a month and found completely useful and effective. Highly recommended.”
“I’m disappointed with the product . I have synthetic grass at my back door on top of concrete . I have used the product twice and I still have a strong smell of urine on the grass thank you sharon”
Hi Sharon,
We are sorry to hear urineFREE didn't work for you. We always appreciate the opportunity to help our customers solve their problem before it's rated. We would be delighted to help you find out why it didn't work and help you through the application process if you would like to contact our customer support team at sales@urinefree.com.au or on 03 9318 0996.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. How big is the area being treated?
2. What is the underlay underneath the synthetic turf?
3. How long has your dogs been using the grass for?
4. How big are your dogs?
5. Does your turf have any infill?
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks
Rachel
“I received my Backyard Fresh very quickly and then proceeded to go out and spray it all over the back area where I can get a REAL WHIFF when the wind blows my way and to my utter Delight and Great Surprise the new WHIFF in the wind is nothing other than pleasant!! I am so glad I found Backyard Fresh and can assure you if you have that ünpleasant whiff in your yard you should definitely give this a go and you won't be disappointed!”
