Hi Judy,
We are sorry to hear urineFREE didn't work for you. We would be delighted to help you find out why it didn't work and help you through the application process if you would like to contact our customer support team at sales@urinefree.com.au or on 03 9318 0996
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. What surface/s are you treating and how big is the area? Carpet, synthetic grass etc
2. How much product have you used? How much product do you have left?
3. Is this for a pet or human urine? If pet what size/breed? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. Did you reapply?
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
The second reason is if you are applying urineFREE to porous surfaces then you may need more product to complete the job. Carpets, rugs, soft furnishings, concrete, pavers and unglazed surfaces are particularly porous and for urineFREE to 100% effective it needs to go where all the urine has gone. For carpets if you can't pull back the carpet then you need to bleed the urine to the surface from the underlay and subfloor. The urine will slowly rise to the surface to allow you to wipe away the sticky by-product. This take time and enough product.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks,
Dan Lassen
“Having a elderly cat inside it seems she has the occasional drop of urine escape it . To which I seemed to be always smelling the smell of urine .
Having tried everything I just couldn’t get rid of the smell. Whereas this a spray once a day on the carpet and no more smell”
