“The product actually removes the urine smell and doesn't mask it. Just what we needed with our new puppy being inside the house at night. Toilet training our puppy is slow going and he hasn't got full control of his bladder yet. Sometimes the excitement of seeing us in the morning makes him go. Urine free has made the clean up easier and the house doesn't smell like the dog lives inside.”
“We are extremely happy with these guys service, prompt, efficient, helpful, friendly and the product itself, It is GREAT. I wish I had found it sooner. Would highly recommend them.”
“Hi, we purchased urine free 2 months ago for our house that we bought. We do not have pets however the previous owner had an elderly incontinent dog so the carpet had urine smells permeating from it particularly on sunny days ..we cleaned the carpet with just water first using a wet and dry vaccuum, we let that dry then applied the Urine free product liberally (we bought the 5 litre container) then sponged it off when dry the next day. It was initially great and we were really pleased however we have noticed the urine smell has returned about a month later and we are obviously disappointed as this is not a cheap product.”
Hi Priya,
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. What type of carpet are you treating and how big is the area? What type of flooring is underneath the carpet?
2. Do you know how old the stains are and if the previous owner had tried to remove them with another product than urineFREE?
3. Do you know the size/breed of the dog? The amount of urine can vary significantly.
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried did remove the residue completely?
5. How many times did you reapply?
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet, wood etc. If chemicals or detergents have been used before than these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous as possible using a wet cloth and sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
The second reason is if you are applying urineFREE to porous surfaces then you may need more product to complete the job. Carpets, rugs, soft furnishings, concrete, pavers and unglazed surfaces are particularly porous and for urineFREE to be 100% effective it needs to go where all the urine has gone. In your case, it may be more effective to treat the underlay of the carpet if you can too.
You need to saturate the stain and bleed the urine to the surface and this may take several applications, time and enough product. You can also use a plastic sheet to cover the carpet and allow the product to work for longer. The urine will slowly rise to the surface to allow you to wipe away the sticky by-product.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks,
Dan Lassen
“We bought this product in the hope that it may remove the odour of our dog's urine from our artificial grass when nothing else would.
After just one application we had immediate results. We will absolutely be using this product from now on. It is non toxic and has a very pleasant smell. Highly recommenr”
