“I love the space utilization of this product. No more large tank sitting under the sink and wondering how offen I should clean the tank.
Also, it is nice to have the indicators visible on the countertop with the RO faucet.”
“Water flow is not good. It takes 5+ seconds for water to start. 6-8 second glass fill rate advertising is fraud.
TDS in water is not consistent. It varies from 5 to 100+ Ppm, shown by the water drop faucet itself. 100 ppm water doesn't taste great and I have to often throw it out.”
Hi Nitin,
Thank you for taking the time to leave a review.
I am so sorry that our product didn't bring you a good experience.
While I went through all our email accounts, our live chat and phone call, any related information could be found.
Would you mind contacting us to allow us to help you solve the problem?
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi there,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers.Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Almost fully satisfied, water tastes clean/great though the one thing is the vibration when the D6 unit is called upon for filtered water. Thus cannot give a full 5 stars but 4.
Almost perfect Waterdrop!”
Dear Ray,
Thank you so much for choosing our product and sharing your valuable user experience with us. We appreciate it very much! Please allow me to explain that because a tankless RO system requires an electric motor to add pressure, there should be a low vibration sound. However, if you feel the sound is more than noticeable and the flow rate is questionable, please contact us through the info below. We will provide a professional and satisfactory solution for you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Charles,
Thank you very much for sharing your experience with us! The higher TDS of the initial water flow when turning on the faucet is a natural phenomenon taking place in all RO systems. However, a tankless RO system with a smart display panel visualized this process. I have sent you an email explaining the phenomenon. I hope my reply will be helpful to you!
If you have any other questions, please feel free to contact us by replying to this email. I will always be there to provide satisfactory solutions for you.
Enjoy the rest of your day!
Kind Regards
Mia Lauren
Customer Service Rep
