“Customer service walked us through procedure needed for restarting our unit following a recent remodel of our kitchen. We ended up replacing the main filter just to be safe because we had allowed the unit to sit with filters and water contained within the unit in a hot garage for about 10 days before seeking advice on how to prevent bacterial growth in the unit while it was sitting idle during our remodeling process. Customer service advised pulling both filters and refrigerating them until reinstalling our unit. We decided to get a new main filter to be safe, and everything is now back in and running great.”
Hi Pat,
Thank you so much for your kind review. Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Douglas,
Thank you for contacting us.
Our filter lifetime depends on 2 aspects: the elapsed time and the amount of water consumption.
If one of the two limits has been reached, the corresponding filter will need to be replaced.
Since the different areas will have different water conditions, the actual lifetime of the filters may vary and the actual situation shall prevail.
Could you please provide us with more information about the original filter, we'd love to provide further assistance for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
If you have any other questions, please feel free to contact us.
Dear customer,
Thank you so much for your business and positive review! We appreciate your recommendation very much! Your trust and generous recommendation are also the strong impetus for us to keep improving our product and service! We truly hope our product will bring the expected performance and a delightful water usage experience to you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Mary,
Thank you again for sharing your valuable user experience with us! We appreciate it very much! We hope our product brings you an improved water usage experience.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
