“We've had our unit for about 6 months now.
The Waterdrop was simple for us to set up since we were replacing an old RO system. Before this unit, we had a tanked system for 20+ years, and paid the cost of that unit many times over in maintenance, filters, and service calls. That doesn't even include the time the cap blew off the pressurized tank and we had a geyser in our kitchen. Good riddance to that system.
We just replaced the first CF filter on our Waterdrop and appreciate the cost of the new filter and how easy it is to change it out.
On the not so great side, we were surprised (did we miss it in the reviews?) that the unit is noisier than we had expected. It makes noise, obviously, when it dispenses, but also at intervals periodically, to flush the system. If there is one negative, it's the noise. It's kind of a low grumbling that lasts several seconds. At this point, 6 months down the road, I hardly notice it, but at first it was pretty annoying and I wondered if I had made a big mistake.
Also, I overlooked the part about the unit requiring power. Oops. Luckily, we have a plug in garbage disposal and could plug the Waterdrop right into that outlet. If you have a hardwired garbage disposal and no outlet under the sink, beware. You need power for this and your installation just got quite a bit more complicated.
Overall, we are happy and recommend the unit. I'd give it a 4.5 if I could. The half point off is because of the somewhat annoying noise.”
Hi ,
It is so satisfying and an honor for us to hear that our product brings you pleasure by improving the water usage experience. Because the system works with the assistance of the built-in pump, a little noise will be generated. Please allow at least 1" space between the unit and the cabinet, or the noise level may increase significantly. Thank you for your understanding!
Thank you so much for your kind review. Our whole team will appreciate it.
Kind Regards
Mia Lauren
Customer Service Rep
“It’s a nice design unfortunately the water needs to run for 2 minutes before the PPM goes back down after it’s been off for an hour, so I guess the water sitting in the system becomes dirty sitting there for more then an hour.”
Hi Steven,
Thank you so much for taking the time to leave a review.
Your suggestion is so precious for us to further improve our product. We will try our best to optimize our product to give you a better user experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear customer,
Thank you so much for sharing your positive user experience with us! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers. We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear customer,
Thank you so much for sharing your positive user experience with us! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers. We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“This unit is quite compact, easy to install by myself, created a TDS of 7-12. Water tastes great! Dedicated faucet is perfect and I like how it lights up to show that it’s working properly and that it swivels. Overall very happy with the product!”
Dear Serene,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“So far, so good...
I found the Waterdrop was fairly easy to install. Although, once the tubes were in the system I'd be hesitant to try and get them out.
Best to get the piping sorted the first time.
We purchased the system as our water in Nevada is hard and we wanted cleaner water for consumption.
In our house the kettle is used quite often, and scaling happened daily. We cleaned the kettle biweekly with vinegar. It's been over a month with waterdrop and we haven't needed to clean the kettle at all. It has certainly prevented any scaling and the taste is noticeable.”
