“We are very happy with our Waterdrop G3P800 RO system. It replaced a tank-style system that after two years the filter costs exceeded the cost of the unit itself, and had pretty low water pressure. Comparing the two, the Waterdrop filter provides more water, at higher pressure, for a longer period, which is helpful, especially for filling the pet water fountains, coffee pot, and the icemaker and fridge water dispenser. The water tastes great.
We had a small issue in that the faucet did not read the TDS when originally installed. Waterdrop quickly had a new faucet sent to me, and it's worked perfectly over the month we've had it. The true test of a company is when things go wrong, and Waterdrop passed that one with flying colors.
The install was easy, instructions were clear, and all needed parts were included. I did it myself in about 45 minutes, with most of the time spent taking out the old system, and adapting things to the Waterdrop. Of course this part of the experience is likely going to vary as every house is going to be slightly different.
I can certainly recommend the Waterdrop G3P800 from my experience to date.”
“I caused great grief for Waterdrop customer service. I did not notice a secondary valve that was connected to my prior Waterdrop installation. Back and forth with Waterdrop since it was still taking 12 seconds to fill an 8oz glass. They shipped me replacement filters and when that didn't work they shipped a replacement 800 GPD. Then as I was getting ready to replace the unit, I discovered the hidden partially opened valve. Oy vey, I really felt stupid. Immediately after opening the valve, the Waterdrop filled an 8oz. glass in less than 5 seconds (better than the claimed 6 seconds).
These people are great. The unit operates flawlessly! They didn't even charge me for shipping the second unit back. Kudos to the product development team (several improvements over the prior generation product) and to the customer service staff.”
