Dear Madra,
Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused.
Please note that we've arranged a new shipment three times, however, the tracking information indicates that the previous two shipments were stopped for delivery for an unknown reason and the last one is still on the way. May I suggest giving it a few more days?
We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
