Hi Elena,
Thank you for taking the time to leave a review.
I am so sorry for the damaged product.
I have gone through our emails and found that the faucet body was cracked during installation. We have made a replacement for you and it has been delivered on September 10.
Have you received it? I hope everything works fine now.
If you have any other questions, please feel free to contact me.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Nitin,
Thank you for taking the time to leave a review.
I am so sorry that our product didn't bring you a good experience.
While I went through all our email accounts, our live chat and phone call, any related information could be found.
Would you mind contacting us to allow us to help you solve the problem?
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear customer,
Thank you so much for your business and positive review! We appreciate your recommendation very much! Your trust and generous recommendation are also the strong impetus for us to keep improving our product and service! We truly hope our product will bring the expected performance and a delightful water usage experience to you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren　
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
