Dear Customer,
We appreciate your valuable comments. I apologize for the inconvenience caused. We also feel discouraged hearing that the product doesn’t bring you a premium experience. Since causes for sediment and taste issues vary in different conditions. Would you please contact our service center by the following email address or phone number? We will provide professional and satisfactory solutions for you. I apologize again for the inconvenience caused. Counting you among our customers is something for which we are especially grateful. Your understanding means everything to us.
If you have any other inquiries, please feel free to contact us.
1-888-352-3558
service@waterdropfilter.com
Kind Regards
Mia Lauren
Customer Service Rep
Many thanks for taking the time to share your feedback with us. We’re sorry to hear of your experience and hope you will accept our sincerest apologies. Your comments are really helpful in highlighting opportunities to improve our products. We have submitted this case to our product development department, and we will improve the product in response to your question.
“My model is WS-TSU-W . Why is my CT filter expired on six months , and UF filter is expired on 12 months ? The menu show : CT is 12 months and UF is 24 months .”
“True to specs, this filter is part of an integrated system that continues to produce clean, clear, and pleasant tasting water all the way through its lifecycle.
The user friendly Waterdrop system automatically notifies users that it is time to change filters through an audible multi-beep reminder whenever the filtration system is used.
Changing filters is a quick and simple process that almost anyone can perform.”
