“I would give a -0 if I could. I canceled this order you shipped & billed anyway! Not to mention i didn't hear from you until after it was shipped. You never emailed either order confirmation or cancelation. Than you send an order received 2 weeks after I did receive it. You people are beyond unbelievable! You can keep your discount, would never order from you again!!!”
“I would give -0 if I could. I canceled 1 of my orders, you shipped & bill anyway! Not to mention I don't hear from you until after it was shipped, no email confirming either order or cancelation. Than you send a delivered email 2 weeks after I already received it.. Beyond unbelievable!”
Hi Marganet.
Thank you for your feedback.
We're so sorry but we did not receive any your cancellation request from you before. As our cancellation policy, after your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
Please check our policy carefully before you decide to order. We just knew you would like to cancel when we got your dispute information.
All our items are made and sold on-demand, so if it is in processing, we could not accept your cancellation. Hope you understand for that.
Best wishes !
“VERY POOR quality, very very flimsy, it just arrived today and this company refuses to allow me to return it and give me a refund, so I will open a dispute through PayPal!”
Hi Greg,
Thank you for your feedback.
We are so sorry because we have a lot of email everyday so we can't reply your email sooner.
We will check email and reply to you via email to solve your problem, Please don't worry.
Best wishes!
